Shipping policy
Shipping costs for Switzerland and Liechtenstein
For orders up to CHF 199: CHF 10
For orders over CHF 200: free of charge
International shipping costs can be found in the shipping zones below. If your country is not listed, please feel free to contact us at info@therokkercompany.com.
Shipping costs Europe 1:
Germany and Austria
Order value up to €99: €5 shipping
Order value €100 - €199: €10 shipping
Order value €200 or more: free shipping
Shipping costs Europe 2:
Belgium, Denmark, Luxembourg, Netherlands, Czechia
Order value up to € 99: € 10 shipping
Order value € 100 - € 199: € 15 shipping
Order value from € 200: free shipping
Shipping costs Europe 3:
France, Italy, Poland, Slovenia, Slovakia, Hungary
Order value up to € 199: € 15 shipping
Order value from € 200: free shipping
Shipping costs Europe 4:
Bulgaria, Estonia, Finland, Ireland / Northern Ireland, Croatia, Latvia, Monaco, Portugal, Romania, Sweden, Spain, UK (United Kingdom)
Order value up to €199: €25 shipping
Order value from €200: free shipping
Shipping costs Europe 5:
Greece, Norway
Order value up to €199: €50 shipping Order value from €200: free shipping
International shipping costs Zone 6: USA, Canada
Order value up to €199: €45 shipping
Order value from €200: free shipping
All additional costs such as import costs, customs duties, and additional VAT are country-dependent and must be borne directly by the customer.
Shipping costs for other countries
For shipping to other countries, please contact info@therokkercompany.com.
Refund of shipping costs for returns / non-acceptance of shipment
For returns and refunds, only the items that are ultimately kept will be used to calculate the shipping costs. If the threshold for free shipping is not met with the return, the shipping costs will be deducted from the refund.
If the delivery is not accepted, the shipping and return shipping costs will be deducted from the refund.
Returns
THE ROKKER COMPANY AG loves satisfied customers, which is why all items can be returned within 30 days of receipt.
Returns for online orders must be registered directly in our returns portal.
As a general rule, items must not have been used, otherwise the right of return expires.
Returns must be returned complete, in their original undamaged packaging and in perfect condition. Returns, for whatever reason, must be sent to us carriage paid. Any fees and expenses incurred for repackaging or due to insufficient postage will be charged to the customer.
The shipping costs for the return are borne by the customer* (except for Germany/Austria).
If the return is not made in accordance with our instructions and/or the goods have been returned to the wrong warehouse, the additional costs incurred will be charged to the customer.
To meet the return deadline, it is sufficient to send the goods in good time (postmark).
If you exercise your right of return, the purchase contract will become void upon arrival of the goods at the online shop.
Please note the following information for returns from the respective country
Register returns in the customer portal
Returns must be registered directly in our customer portal so that we can refund the payment.
Enter the email address you used to place your order in the portal, and we will send you a unique six-digit code to log in. In the portal, you can see all your orders and register returns.
Items can only be returned after the return confirmation has been sent by email. Otherwise, we cannot guarantee a smooth process.
Returns from Switzerland and Liechtenstein
The shipping costs for the return are borne by the customer.
The return shipment goes to our warehouse in CH - 9443 Widnau
THE ROKKER COMPANY AG
Returns
Industriestrasse 64
CH - 9443 Widnau
Returns from Germany and Austria
The return label is already included in the package. The package can be dropped off free of charge at any GLS parcel shop.
Returns should be sent to our warehouse in AT - 6923 Lauterach.
THE ROKKER COMPANY AG
Returns
c/o Sieber Transport GmbH
Bundesstrasse 120
AT - 6923 Lauterach
Returns Europe (except Germany and Austria)
Belgium, Denmark, France, Greece, Italy, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Spain, Czechia, Hungary
The shipping costs for the return are borne by the customer. Returns must be registered directly in our returns portal so that we can refund the payment.
Items can only be returned after the return confirmation has been sent by email. Otherwise, we cannot guarantee a smooth process.
Our return address for returns from the above countries:
Returns should be sent to our warehouse in AT - 6923 Lauterach.
THE ROKKER COMPANY AG
Returns
c/o Sieber Transport GmbH
Bundesstrasse 120
AT - 6923 Lauterach
Returns from the USA, Canada, Northern Ireland, UK (United Kingdom), Norway
The shipping costs for the return are borne by the customer. Returns must be registered directly in our returns portal so that we can refund the payment.
Items can only be returned after the return confirmation has been sent by email.
Otherwise, we cannot guarantee a smooth process.
Returns should be sent to our warehouse in CH - 9443 Widnau
Return address for the USA, Canada, Northern Ireland, UK, Norway
THE ROKKER COMPANY AG
Returns
Industriestrasse 64
CH-9443 Widnau (Switzerland)
Purchases from other online retailers, specialist retailers, and bike shops
Returns, complaints, and exchanges of items purchased from another online retailer must be made to that seller. This also applies to products purchased from specialist retailers, bike shops, etc. If products that were not purchased directly from us are returned to us without our express consent, they will be sent back to the sender at their expense.
If the delivered items are defective, please contact us by email at info@therokker.com.
Complaints
If the delivered items are defective, please notify us by email at info@therokkercompany.com:
- Provide us with the order date and order number (order confirmation)
- If possible, please attach a copy of the delivery note (photo) to help us.
- Describe the defect and its location as precisely as possible.
- Take photos of the defects and attach them as well.
We will take care of it as soon as possible after receiving your notification.